Delivery & Returns

Delivery Information

How much will my delivery cost?

Delivery Delivery Time and Conditions Cost

Standard Delivery

All of UK, plus IOM, CI, BFPO. £6.95

per order
Only available to UK mainland. Phone or go online to place order.

How long will it take my order to reach me?

We despatch all items as soon as they are available, so parcels may arrive separately. In stock items are delivered on average within 7 to 10 working days – although we ask you to allow up to two weeks, as some items are despatched to you directly from one of our trusted specialist suppliers.

If we have your email address, we will keep you informed via email every step of the way, with an order confirmation, despatch, tracking and delivery detail emails.

Please let us know if there is a safe place where we can leave your order if you’re not at home when we deliver. Please be aware that deliveries to Northern Ireland may be delayed at peak times.

Can I send an order to a different delivery address?

Yes, you can. Please note that you are charged delivery for each delivery address.

I’m ordering several items: will they arrive at the same time?

Although we hold many products in our warehouses, some of our product range is sent to you directly from our trusted specialist suppliers. We despatch all items as soon as they’re available so parcels may arrive separately.

Do I have to pay a separate delivery charge on every item I order?

No. There is only one, flat rate charge for standard delivery no matter how many items you order.

What happens if I am not at home when your courier calls?

Our couriers will attempt to deliver your order up to three times. Please let us know if there is a safe place we can leave your order if you’re not at home when we deliver.

Can I order from overseas and do you deliver outside of the UK?

Scotts of Stow is pleased to accept orders from anywhere in the world, however we are currently only able to deliver to UK addresses. Regrettably we are unable to export to Eire or any other address outside the UK.

Do you deliver to BFPO addresses?

Yes, but please ensure that you use the manual address option when inputting your delivery address details to clearly advise us of which BFPO address to use. We are unable to deliver ‘Heavy’ items to BFPO addresses.

Returns & Refunds

How to Return Items

For all returns please enclose the returns form, which can be found on the reverse of your order note, inserted into your parcel. If you have lost your returns form you can download and print a copy here. Please ensure that no other labels or barcodes are showing on the parcel aside from your returns label.

If you have standard size package the easiest way to return a parcel is via Evri, directly below. For 2 person courier collections or Royal Mail please scroll down the page

Return via Evri Courier

You can easily arrange for a Evri courier to pick up your return via the Evri Portal. (https://www.evri.com/return-a-parcel) When clicking on the link you will be redirected immediately to the Evri website, and you just need to enter “Scotts and Co” into the brand search, select the date for the collection and choose if this is for a standard size or large parcel.

You will need your original order number to book your collection, this can be found on your order note inside your parcel or order confirmation email.

If your parcel was delivered by Evri. You can use the Evri label that is included in your parcel for a courier collection.

If you do not have this label, because the parcel was delivered by Whistl or the label has been lost, you can print a label using the email instructions you will receive when booking the collection via the Evri Portal.

Return via Drop off point - Evri ParcelShop:

ParcelShop drop off is only available for standard size parcels (Max 15KG, Max 120cm long and maximum combined length & circumference 225cm). Attach the included Evri return label to your parcel and return to your chosen drop-off point.

If you no longer have this label, you can print a replacement via the Evri website by selecting a ParcelShop drop off, or you can print one off in selected ParcelShops. Click Here to find a Evri ParcelShop using your postcode. Evri have over 5000 ParcelShops in the UK, they are open 7 days a week with long opening hours and free.

Arrow XL-

If your product was delivered by our two-person courier Arrow-XL, please contact us here to arrange a collection.

Post office/Royal Mail-

Please attach the Royal Mail label onto the parcel. Take the parcel to the post office, affix a stamp and please retain proof of postage.

The returns address is:

Returns
Scotts & Co (Hard Goods)
Unit 1
1 Crompton Road
Groundwell
Wiltshire
SN25 5AW

Bloom Return Policy:

You may return an item within 28 days under our no-quibble guarantee, the products must be unused and in the original packaging for an exchange or refund.

  • Once your returned product has been inspected by the returns team we will credit the full amount minus the return fee of £6.95, to the original payment method, excluding any shipping costs and discounts received on your original order.
  • We do not accept returns on certain items such as: Software; Personalised items which are made for you; Perishable items; Hygiene-sensitive items (including pierced earrings, pillows, mattress-toppers and duvets), unless faulty. This does not affect your statutory rights. Please see full list below.
  • Returned parcels remain the customer’s responsibility until safely received by us. We recommend you obtain proof a certificate of posting. Parcel insurance is recommended when returning goods valued over £30
  • Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately, we are unable to influence this.
  • Replacements or refunds for exchange of damaged or wrongly selected goods will not be processed until the original items has been received back in our warehouse.
  • If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items will revert to their normal price. You will be refunded accordingly.
  • The company reserves the right to refuse a refund or replacement if the condition of the goods reflects normal wear and tear, accidental damage or misuse of the item. All refunds and replacements will be processed on receipt of the returned items being inspected by the returns team. If for any reason we are unable to refund, replace or exchange the order we will send the product back to you.
  • Returned items should be sent back in their original packaging or in equivalent packaging to ensure safe transportation and to avoid damage during shipping.

When do I get a refund once I have returned an item?

Once we have received the items back into our warehouse, refunds will be credited back to you using the same method with which you originally paid. We will credit the full amount to the original purchaser’s payment card excluding any shipping costs and discounts received on your original payment. Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately, we are unable to influence this.

If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items will revert to their normal price. You will be refunded accordingly.

The company reserves the right to refuse a refund if the condition of the goods reflects normal wear and tear. All refunds and replacements will be processed on receipt of the returned items.